PRIVACY POLICY

ZIBMOC Business Solutions Pvt Ltd (Walue.biz)

Effective Date: 3rd June 2025
Last Updated: 26th December 2025
Version: 3.0

COMPANY INFORMATION

Legal Name: ZIBMOC Business Solutions Pvt Ltd
Trading As: Walue.biz
CIN: U62099KA2024PTC191606
GSTN: 29AACCZ4465H1ZW
D-U-N-S Number: 756097602
Registered Office: 4, 3rd Cross, 1st Main, Bommanahalli, Bangalore 560068, Karnataka, India
Email: info.zibmoc@walue.biz
Data Protection Officer: info.zibmoc@walue.biz

1. INTRODUCTION

Welcome to Walue.biz. We respect your privacy and are committed to protecting your personal data in accordance with India's Digital Personal Data Protection Act (DPDPA) 2023, Meta Platform Terms, and applicable laws.

This policy explains how we collect, use, and protect your data when you use our:

• AI-driven SaaS platforms

• Social media management tools

• WhatsApp Business, Instagram, and Facebook integrations

• Cloud services (on frappecloud.com or self-hosted)

• Omnichannel communication tools

2. WHAT DATA WE COLLECT

Information You Provide

• Name, email, phone number, company details

• Account credentials (encrypted)

• Payment information (processed by payment gateways)

• Social media account credentials and access tokens

Meta Platform Data (When You Connect)

WhatsApp Business:

• Business phone number and profile

• Message templates and conversations

• Contact lists and message history

• Quality ratings and analytics

Instagram:

• Username, profile information

• Posts, stories, and media

• Direct messages and comments

• Engagement metrics and insights

Facebook:

• Page information and access tokens

• Posts and engagement data

• Messenger conversations

• Page insights and analytics

Automatically Collected Data

• IP address, browser type, device information

• Usage data (pages visited, features used)

• API calls to Meta platforms

• Performance and error logs

Google Analytics Data

• Website usage and behavior patterns

• Traffic sources and campaigns

• Geographic location (city/country level)

• Device and browser information

• Page performance metrics

Google Analytics Cookies: _ga, _gid, _gat (see Section 10)

3. HOW WE USE YOUR DATA

Primary Uses

• Provide our SaaS and social media management services

• Process and send WhatsApp messages on your behalf

• Publish content to Instagram and Facebook

• Manage customer conversations across channels

• Provide analytics and reporting

• Improve our platform and services

• Customer support and troubleshooting

Analytics and Optimization

• Understand user behavior via Google Analytics

• Measure marketing campaign effectiveness

• Improve website performance and user experience

• A/B testing and feature optimization

Marketing (With Your Consent)

• Product updates and newsletters

• Feature announcements

• Promotional offers

We DO NOT:

• Sell your data to third parties

• Share your customer conversations with other clients

• Use your Meta credentials for unauthorized purposes

• Train AI models on your data without consent

4. DATA SHARING

We Share Data With

Meta Platforms:

• WhatsApp, Instagram, Facebook (for service delivery)

• Data flows according to Meta's Privacy Policy

• Required for embedded signup and messaging

Google Services:

• Google Analytics for website analytics

• Google Tag Manager for marketing tags

• Google Cloud for infrastructure (if used)

• Data processed per Google's Privacy Policy

Service Providers:

• Cloud hosting (AWS, Google Cloud, Azure, Frappe Cloud)

• Payment processors (Razorpay, Stripe, PayPal)

• Email services (SendGrid, AWS SES)

• Customer support platforms

Legal Requirements:

• Court orders and legal processes

• Law enforcement and government authorities

• Data Protection Board of India

• Meta for policy compliance

We DO NOT Share With:

• Data brokers or aggregators

• Other businesses using our platform

• Advertisers (in identifiable form)

5. META PLATFORM INTEGRATION

How Embedded Signup Works

1. You click "Connect WhatsApp/Instagram/Facebook"

2. Redirected to Meta's secure login page

3. Review and approve permissions

4. Meta provides encrypted access tokens

5. We access only approved data

Permissions We Request

WhatsApp:

• Manage WhatsApp Business accounts

• Send and receive messages

• Access business profile

Instagram:

• Publish posts and stories

• Manage direct messages

• Access insights and analytics

Facebook:

• Manage page posts

• Access Messenger conversations

• View page insights

Managing Connections

To Disconnect Meta Accounts:

1. Go to Settings > Connected Accounts

2. Select account to disconnect

3. Click "Revoke Access"

4. Or disconnect via Meta's settings

After Disconnection:

• Access tokens immediately invalidated

• Historical data deleted within 30 days

• Backups cleared within 90 days

6. WHATSAPP COMPLIANCE

WhatsApp Business Policy

We comply with WhatsApp's policies:

• Messages sent only with customer opt-in

• Pre-approved templates for marketing

• Quality rating monitoring

• 24-hour customer service window

• Clear opt-out mechanisms

Your Responsibilities

You Must:

• Obtain explicit customer consent before messaging

• Maintain proof of consent

• Honor opt-out requests immediately

• Use approved message templates

• Comply with anti-spam laws

We Provide:

• Consent tracking tools

• Automated opt-out processing

• Template approval workflow

• Quality monitoring alerts

• Compliance reporting

7. GOOGLE ANALYTICS & COOKIES

What We Track

Google Analytics Collects:

• Page views and navigation

• Traffic sources

• User demographics (anonymized)

• Device and browser data

• Campaign performance

Google Tag Manager Manages:

• Marketing pixels and tags

• Conversion tracking

• Event tracking

• Form submissions

Cookies We Use

CookiePurposeDuration

_gaUnique user identification2 years

_gidUser sessions24 hours

_gatRate limiting1 minute

Your Control

Opt-Out Options:

• Install Google Analytics Opt-out Add-on

• Manage cookies in our cookie banner

• Use browser privacy settings

• Request data deletion

IP Anonymization: Enabled by default

8. YOUR RIGHTS (DPDPA 2023)

Right to Information

• Know what data we collect

• Understand how it's used

• See who we share with

Right to Correction

• Update inaccurate information

• Correct incomplete data

• Modify account details

Right to Deletion

• Request complete data deletion

• Remove specific data categories

• Close your account

Exceptions: Legal compliance, pending disputes, security investigations

Right to Data Portability

• Export your data (CSV, JSON, PDF)

• Transfer to another service

• Download within 48 hours

Right to Nominate

• Designate someone to exercise your rights

• In case of death or incapacity

How to Exercise Rights

Contact: info.zibmoc@walue.biz
Subject: "Data Rights Request - [Type]"
Response Time: 30 days

Required:

• Full name and account details

• Specific request type

• Identity verification (government ID)

9. DATA SECURITY

Security Measures

Technical Safeguards:

• AES-256 encryption at rest

• TLS 1.3 encryption in transit

• Multi-factor authentication

• Regular security audits

• Intrusion detection systems

Meta Integration Security:

• OAuth 2.0 authentication

• Encrypted token storage

• Regular token rotation

• Webhook verification

• Audit logging

Organizational Measures:

• Staff security training

• Access controls (role-based)

• Incident response procedures

• Regular compliance audits

Data Retention

• Active accounts: Retained while active

• Inactive accounts: Deleted after 3 years

• Meta data: Deleted 30 days after disconnection

• Backups: Cleared within 90 days

• Legal requirements: Retained as required (up to 7 years)

10. CONSENT MANAGEMENT

We Need Consent For

• Meta platform connections

• Marketing communications

• Google Analytics tracking

• Message access and sending

• Social media posting

• Automated communications

How to Withdraw Consent

• Account Settings: Manage preferences

• Email: Click unsubscribe links

• Contact Us: info.zibmoc@walue.biz

• Meta Accounts: Disconnect in settings

Effect: Service features may become unavailable after withdrawal.

11. CROSS-BORDER TRANSFERS

Your data may be transferred to:

• Meta's global servers (WhatsApp, Instagram, Facebook)

• Google's global infrastructure

• Cloud providers (AWS, Google Cloud, Azure)

Safeguards:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions by Indian authorities

• Additional encryption for sensitive data

• Your explicit consent

12. CHILDREN'S PRIVACY

• Services intended for users 18+ years

• We don't knowingly collect data from minors

• If discovered, child data deleted immediately

• Meta platform age requirements apply

13. UPDATES TO POLICY

We May Update For:

• Legal changes

• New features

• Meta policy updates

• User feedback

You'll Be Notified Via:

• Email (30 days before changes)

• Website banner

• Account dashboard

Continued use = acceptance of updates

14. COMPLIANCE

We Comply With

• Digital Personal Data Protection Act (DPDPA) 2023

• Information Technology Act, 2000

• Meta Platform Terms (WhatsApp, Instagram, Facebook)

• Google Analytics Terms

• Consumer Protection Act, 2019

• SEBI and RBI regulations (where applicable)

Regulatory Bodies

• Data Protection Board of India

• Meta Platforms, Inc.

• SEBI (for investment services)

• RBI (for payment services)

• Cyber Crime Authorities

15. GRIEVANCE REDRESSAL

Complaint Process

1. Email: info.zibmoc@walue.biz

2. Subject: "Privacy Complaint"

3. Response: Within 30 days

4. Escalation: Data Protection Board if unsatisfied

We Maintain Records Of

• All complaints received

• Investigation steps

• Resolutions provided

• Outcomes and learnings

16. CONTACT INFORMATION

General Inquiries

Email: info.zibmoc@walue.biz
Response Time: 48 hours

Data Protection Officer

Email: info.zibmoc@walue.biz
For: Privacy and compliance matters

Registered Office

ZIBMOC Business Solutions Pvt Ltd
4, 3rd Cross, 1st Main, Bommanahalli
Bangalore 560068, Karnataka, India

Phone: +91-9187079385
Website: walue.biz

Meta Integration Support

Email: info.zibmoc@walue.biz
Subject: "Meta Integration Support"

17. IMPORTANT DISCLOSURES

Meta Platform Notice

When using our Meta integrations:

• Data shared with WhatsApp, Instagram, Facebook

• Subject to Meta's Privacy Policy

• We don't control Meta's data practices

• Review Meta policies at:

  • WhatsApp: whatsapp.com/legal/privacy-policy

  • Instagram: instagram.com/legal/privacy

  • Facebook: facebook.com/privacy/policy

Google Analytics Notice

• Data processed by Google LLC

• Subject to Google's Privacy Policy

• Used for analytics purposes only

• You can opt-out anytime

• Review at: policies.google.com/privacy

Your Responsibilities

When using our platform:

• Obtain customer consent for messaging

• Comply with anti-spam laws

• Follow Meta's policies

• Maintain accurate information

• Protect your credentials

• Monitor account activity

18. ACKNOWLEDGMENT

By using our services, you acknowledge:

✓ You've read and understood this Privacy Policy
✓ You consent to data processing as described
✓ You understand data sharing with Meta and Google
✓ You can withdraw consent anytime
✓ You're responsible for customer consent
✓ You'll comply with applicable laws

For Meta Integrations, You Agree:

• We can access your WhatsApp, Instagram, Facebook accounts

• Data will be shared with Meta platforms

• We can send messages and publish content on your behalf

• You'll follow Meta's Platform Terms

QUESTIONS?

Email: info.zibmoc@walue.biz
Address: 4, 3rd Cross, 1st Main, Bommanahalli, Bangalore 560068
Response Time: Within 48 hours

For Urgent Privacy Matters:
Subject line: "URGENT: Privacy Matter"

Document Details

Version: 3.0 (DPDPA 2023 & Meta Tech Provider Compliant)
Effective Date: 3rd June 2025
Last Updated: 26th December 2025
Legal Review Date: 26th December 2025

Changes from v2.0:

• Added Meta Platform integrations

• Added Google Analytics/Tag Manager

• Enhanced WhatsApp Business compliance

• Updated data sharing disclosures

• Added cross-border transfer details

This is a legally binding document. If you don't agree, please don't use our services.

© 2025 ZIBMOC Business Solutions Pvt Ltd. All rights reserved.