Privacy Policy

Effective Date: 3rd June 2025
Last Updated: 3rd June 2025

1. Introduction

Welcome to Walue.biz, operated by ZIBMOC Business Solutions Pvt Ltd ("Walue," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal data in accordance with India's Digital Personal Data Protection Act (DPDPA) 2023 and other applicable laws.

This Privacy Policy explains how we collect, use, process, store, and protect your personal data when you use our AI-driven SaaS solutions, cloud infrastructure services, and related platforms.

Key Information

Data Fiduciary: ZIBMOC Business Solutions Pvt Ltd
Business Address: 4, 3rd cross, 1st main, Bommanahalli, Bangalore 560068
Contact Email: info.zibmoc@walue.biz
Data Protection Officer Email: info.zibmoc@walue.biz

2. Scope and Applicability

This Privacy Policy applies to:

Our website (walue.biz and related domains)
Our SaaS platforms and AI solutions
Cloud infrastructure services
Mobile applications
Customer support interactions
Marketing communications

Territorial Scope: This policy applies to processing of digital personal data within India and outside India when offering goods or services to individuals in India.

3. Definitions

As per the Digital Personal Data Protection Act 2023:

Data Principal: You, the individual whose personal data we process
Data Fiduciary: Walue, as the entity determining the purpose and means of processing
Data Processor: Third parties who process data on our behalf
Personal Data: Any data relating to you that can identify you directly or indirectly
Processing: Any operation performed on personal data

4. Personal Data We Collect

4.1 Information You Provide Directly

Identity Information: Name, email address, phone number, company name, job title
Account Information: Username, password (encrypted), profile preferences
Business Information: Company size, industry, use cases, requirements
Communication Data: Messages, feedback, support requests
Payment Information: Billing address, payment method details (processed securely by payment processors)

4.2 Information Collected Automatically

Technical Data: IP address, browser type, device information, operating system
Usage Data: Pages visited, features used, time spent, click patterns
Performance Data: System performance metrics, error logs, service usage statistics
Location Data: General location based on IP address (not precise location)

4.3 Information from Third Parties

Integration Data: Data from third-party services you connect to our platform
Public Sources: Publicly available business information for B2B services
Partners: Information from authorized business partners or resellers

5. Legal Basis for Processing

We process your personal data based on:

5.1 Consent

Marketing communications
Optional features and analytics
Newsletter subscriptions
Beta program participation

5.2 Legitimate Use (as per DPDPA 2023)

Service Provision: Processing necessary to provide our SaaS services
Security: Protecting our systems and preventing fraud
Legal Compliance: Meeting regulatory and legal obligations
Business Operations: Internal analytics, service improvement
Emergency Response: Responding to technical emergencies or security incidents

5.3 Voluntary Sharing

When you voluntarily provide information for specific purposes without indicating non-consent.

6. How We Use Your Personal Data

6.1 Primary Purposes

Service Delivery: Providing AI solutions, cloud infrastructure, and SaaS platforms
Account Management: Creating and managing your user accounts
Customer Support: Responding to queries and providing technical assistance
Platform Optimization: Improving our services based on usage patterns
Security: Protecting against unauthorized access and cyber threats

6.2 Secondary Purposes (with Consent)

Marketing Communications: Sending newsletters, product updates, promotional offers
Product Development: Using aggregated data to develop new features
Analytics: Understanding user behavior to improve user experience
Research: Conducting market research and industry analysis

6.3 We Do NOT Use Your Data For

Selling to third parties for commercial purposes
Unauthorized marketing or spam
Profiling for discriminatory purposes
Any purpose not disclosed in this policy

7. Data Sharing and Disclosure

7.1 Service Providers and Processors

We may share data with trusted third-party processors:

Cloud Hosting: AWS, Google Cloud Platform, Microsoft Azure
Payment Processing: Secure payment gateways (data not stored by us)
Customer Support: Ticketing and communication platforms
Analytics: Privacy-compliant analytics services
Security: Cybersecurity and monitoring services

All processors are bound by data processing agreements ensuring DPDPA compliance.

7.2 Legal Requirements

We may disclose data when required by:

Court orders or legal processes
Regulatory authorities (SEBI, RBI, etc.)
Law enforcement agencies
Government authorities for national security

7.3 Business Transfers

In case of merger, acquisition, or sale, your data may be transferred with appropriate safeguards.

7.4 We Do NOT Share Data With

Unauthorized third parties
Marketing companies (without consent)
Social media platforms (except with explicit consent)
Data brokers or aggregators

8. Your Rights as Data Principal

Under DPDPA 2023, you have the following rights:

8.1 Right to Information

Summary of personal data we process
Purposes of processing
Categories of data collected
Identity of data processors
Retention periods

8.2 Right to Correction and Updating

Correct inaccurate personal data
Update incomplete information
Modify account preferences

8.3 Right to Deletion (Right to be Forgotten)

Delete personal data when no longer needed
Remove data when consent is withdrawn
Erase data upon account closure

Exceptions: We may retain data for legal compliance, dispute resolution, or legitimate business purposes.

8.4 Right to Data Portability

Receive your data in structured, machine-readable format
Transfer data to another service provider

8.5 Right to Nominate

Nominate another person to exercise your rights in case of death or incapacity

8.6 How to Exercise Your Rights

Timeline: We will respond within 30 days of receiving a valid request.

Contact Methods:

Email: info.zibmoc@walue.biz
Online Form: [Link to Data Subject Request Form]
Postal Address: [Insert Complete Registered Address]

Required Information:

Full name and contact details
Account information (if applicable)
Specific request type
Identity verification documents

9. Consent Management

9.1 Consent Standards

Our consent is:

Free: Given without coercion
Specific: Clear about purpose
Informed: Full disclosure provided
Unconditional: No bundled consent
Unambiguous: Clear affirmative action required

9.2 Consent Withdrawal

You can withdraw consent at any time:

Account Settings: Manage preferences in your account
Email Links: Use unsubscribe links in communications
Contact Us: Email info.zibmoc@walue.biz
Granular Control: Withdraw consent for specific purposes

Effect: Withdrawal doesn't affect lawfulness of processing before withdrawal.

10. Children's Data Protection

10.1 Age Restrictions

Our services are intended for users 18+ years
We do not knowingly collect data from children under 18
If we discover child data, we will delete it immediately

10.2 Verifiable Parental Consent

If children's data is processed (with parental consent):

Verifiable parental consent required
Parents can exercise rights on child's behalf
Enhanced security measures applied

11. Data Security and Protection

11.1 Technical Safeguards

Encryption: Data encrypted in transit and at rest
Access Controls: Role-based access with multi-factor authentication
Network Security: Firewalls, intrusion detection systems
Regular Audits: Security assessments and penetration testing
Secure Development: Privacy by design principles

11.2 Organizational Measures

Staff Training: Regular privacy and security training
Access Policies: Strict need-to-know access controls
Incident Response: Comprehensive breach response procedures
Vendor Management: Due diligence on all data processors

11.3 Data Retention

Active Accounts: Data retained while account is active
Inactive Accounts: Data deleted after 3 years of inactivity
Legal Requirements: Some data retained longer for compliance
Backup Systems: Secure deletion from all systems including backups

12. Cross-Border Data Transfers

12.1 International Transfers

We may transfer data outside India to:

Adequate Countries: As notified by Indian government
Safeguarded Transfers: With appropriate contractual safeguards
Necessary Transfers: For service provision with your consent

12.2 Safeguards

Standard Contractual Clauses (SCCs)
Adequacy decisions by Indian authorities
Binding Corporate Rules (when available)
Your explicit consent for specific transfers

13. Cookies and Tracking Technologies

13.1 Types of Cookies

Essential Cookies: Required for website functionality
Analytics Cookies: Understanding website usage (with consent)
Marketing Cookies: Personalized marketing (with consent)
Preference Cookies: Remembering your settings

13.2 Cookie Management

Browser Settings: Control cookies through browser preferences
Cookie Banner: Manage preferences via our cookie consent tool
Opt-out Links: Available for marketing cookies
Regular Review: Cookie preferences can be changed anytime

13.3 Third-Party Tracking

We use privacy-compliant analytics tools
No unauthorized third-party tracking
Clear disclosure of all tracking technologies

14. Marketing Communications

14.1 Consent-Based Marketing

Explicit consent required for marketing emails
Clear identification of marketing content
Easy unsubscribe options in every communication
Preference management available

14.2 Legitimate Business Communications

Without additional consent, we may send:

Service-related notifications
Account security alerts
Legal or regulatory updates
Transaction confirmations

15. Data Breach Notification

15.1 Our Obligations

In case of a personal data breach:

Immediate Response: Contain and assess the breach
Authority Notification: Notify Data Protection Board within 72 hours
Individual Notification: Inform affected data principals if high risk
Remedial Measures: Implement immediate protective measures

15.2 Your Rights

If you're affected by a breach:

Notification: We'll inform you without undue delay
Support: Provide assistance and guidance
Remedies: Offer appropriate remedial measures
Compensation: As per applicable law

16. Grievance Redressal

16.1 Complaint Process

Internal Resolution: Contact us at info.zibmoc@walue.biz
Timeline: Response within 30 days
Escalation: If unsatisfied, approach Data Protection Board of India
Documentation: We maintain records of all complaints

16.2 Appeal Process

Right to appeal our decisions
External review options available
Independent dispute resolution mechanisms

17. Updates to This Policy

17.1 Policy Changes

We may update this policy to reflect legal changes or business needs
Material changes will be notified via email or website notice
Continued use constitutes acceptance of updated policy
Version history available upon request

17.2 Notification Methods

Email Notification: To registered users
Website Banner: Prominent notice on website
Account Dashboard: In-app notifications
Direct Communication: For significant changes

18. Contact Information

18.1 General Privacy Inquiries

Email: info.zibmoc@walue.biz

18.2 Data Protection Officer

Email: info.zibmoc@walue.biz

18.3 Registered Office

ZIBMOC Business Solutions Pvt Ltd
[Insert Complete Registered Address]
CIN: [Insert Company Identification Number]

19. Legal and Regulatory Information

19.1 Applicable Laws

This policy complies with:

Digital Personal Data Protection Act (DPDPA) 2023
Information Technology Act, 2000
SEBI regulations (for investment services)
Other applicable Indian laws

19.2 Regulatory Bodies

Data Protection Board of India: Primary regulatory authority
SEBI: For investment and brokerage services
RBI: For payment-related services
Cyber Crime Authorities: For security incidents

19.3 Governing Law

This policy is governed by Indian law
Jurisdiction: Courts of Mumbai, Maharashtra
Dispute resolution as per Indian legal framework

20. Acknowledgment and Consent

By using our services, you acknowledge that:

You have read and understood this Privacy Policy
You consent to the processing of your personal data as described
You understand your rights and how to exercise them
You can withdraw consent at any time

For questions about this Privacy Policy, please contact us at info.zibmoc@walue.biz

This Privacy Policy is effective as of [Insert Date] and was last updated on 3rd June 2025. Version: 2.0 (DPDPA 2023 Compliant)